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Beyond Workplace Politics: Using Social and Emotional Competencies
$69.95Upon completing this course you will have developed the skills that will allow you to cope with workplace politics which crop up in every workplace where there is more than one person. You will learn exactly what workplace politics are and then delve into learning lessons from social and emotional intelligence. The course takes you along through a look at self-awareness, self-management and into social awareness. Your learning journey continues with consideration of good relationship skills, responsible decision making and wraps up with a chance for you to create your own workplace philosophy. -
Selling Smarter
$37.00In this course, you will learn why consultative and customer-focused selling are so important. You’ll also learn about the sales cycle, setting goals, ways to increase your average sale, and where to find new clients. -
Workplace Ergonomics: Injury Prevention Through Ergonomics
$39.95In this course, you will learn how to identify, assess, and resolve ergonomic issues. You will also learn about basic ergonomic principles for sitting, standing, lifting, transporting items, and using tools. Ergonomic environments and workstations will also be covered. -
Fostering Innovation
$19.95At the end of this course, you will be able to understand what fostering innovation means , learn what an innovative workplace looks like, determine how you can help create an innovative workplace environment, understand your role in helping to foster innovation, know what happens in the workplace when you help foster innovation, and describe ways that innovation can help your company. -
Business Succession Planning: Developing and Maintaining a Succession Plan
$157.00This course will teach you how to develop and maintain a succession plan with the SUCCESS model, which includes developing a system, identifying resources, creating risk assessments, developing action plans, implementing those plans, and evaluating the results. -
Creating Successful Staff Retreats
$89.00In this course you are going to learn a comprehensive approach to crafting a successful staff retreat for your organization. You are going to look at why retreats are conducted, look at retreat undertaking categories and then advance to the development and presentation of retreat activities. Your retreat education doesn’t stop there as you are also going to learn how to identify the critical elements of a staff retreat and you will learn to create a planning checklist and about the keys of running a retreat. When the retreat is over, your responsibilities aren’t, you need to evaluate how things went so you will learn how to create an evaluation and follow up. -
Making Training Stick
$99.00In this course, you’ll learn ways to help make your training workshops stickier so that the learners will retain the material better. You will familiarize yourself with strategies that can help learning to stick with the audience in an effective and meaningful way. You will learn how to keep learners focused and motivated to absorb material. Also, you will learn ways to develop an effective training style, using appropriate training aids and techniques. -
Call Center Training: Sales and Customer Service Training for Call Center Agents
$29.95In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying “no,” giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Telemarketing: Using the Telephone as a Sales Tool
$19.95In this course, you will learn how to communicate effectively over the telephone, develop your personal telemarketing script, and close a sale. You’ll also learn how telemarketing can add to your sales strategy. -
Honing and Delivering Your Message
$9.99Learn how to clarify your message and how to present it, successfully communicate your message, and ensure your listeners hear what you want to get across to them with the Honing and Delivering Your Message course. -
Budgets and Managing Money
$49.95To start this course, you will review the fundamentals of finance (including basic terms, generally accepted accounting principles, and financial roles in an organization). Then, you will learn about different types of budgets and a six-step budgeting process. You will also learn how to monitor budgets, perform basic ratio analysis, and compare investment opportunities. -
Communications for Small Business Owners
$49.97If you are new to the communications highway, this course will provide the foundation for future development. If your company has some communications expertise, this course will help you strengthen and polish your essential components. -
Team Building: Developing High Performance Teams
$89.00After you complete this course, you will understand how to apply the TORI model, Tuckman and Jensen’s five stages of team development, and Glenn Parker’s 12 characteristics of effective teams to develop high-performance teams. You will also complete the Velsoft team player type assessment to help you identify how you behave in a team and how you can connect with others. -
Building a Brand on Social Media
$39.95In this course you will look at various social media platforms and how they can be melded into your business to promote your brand. Along the way you will learn how to decide who your audience is, how to handle negative feedback as well as how to develop a complete social media plan. -
Working Smarter: Using Technology to Your Advantage
$39.95In this course, you’ll learn how to use technology to your advantage. Computers, various types of applications, software purchases, technical training, IT budgets, security, privacy, usage policies, ergonomics, instant messaging, and telecommuting are all covered. -
Safety in the Workplace
$29.95After you complete this course, you will be able to: Understand the difference between a safety program and a safety culture, Use resources to help you understand the regulations in your area, Launch a safety committee, Identify hazards and reduce them, Apply hiring measures that can improve safety, Explain what a safety training program will involve, Identify groups particularly at risk for injury and know how to protect them, Help your organization write, implement, and review a safety plan, Respond to incidents and near misses, Understand the basics of accident investigation and documentation. -
Active Listening
$24.95In this course, you will learn what active listening is and what qualities active listeners have. You’ll also learn how to manage your body language, create a positive listening attitude, encourage conversation, build relationships, and get over listening roadblocks. -
Microsoft 365 Excel: Part 3: Excel Online
$0.00How to access and use Excel Online Features that differ between Excel Online and the Excel desktop application -
Risk Management
$39.95In this course, you will learn about the seven R’s and four T’s that traditionally represent the key activities of risk management. This will give you a framework that you can customize for a single project, a department, or an entire company. -
Process Improvement with Gap Analysis
$69.00You will learn how to embrace Process Improvement with Gap Analysis during this course which provides you with the knowledge of what gap analysis is, examples, templates, and the guidance to implement an analysis in your situation. -
Cybersecurity 1: Fundamentals for Employees
$19.95Starting with an understanding of the history and the current state of cyberattacks in terms of quantity and cost to business this course has the participant explore the various forms of cybercrime so they know how to recognize and defend against them at a company and an individual level. Further it explores the role of information obtained on social media platforms in these attacks and allows so the participant to understand what they should and should not be putting on these platforms. This ends with participants creating their own Personal Cybersecurity Plan. -
Business Ethics for the Office
$24.95In this course, you will learn what the terms ethics, morals, and values mean. Then, you will learn about several different ethical frameworks, including Kohlberg’s six stages, philosophical approaches, personal values, and codes of ethics. You will also learn how to avoid ethical dilemmas, make ethical decisions, handle common ethical dilemmas, and recover from mistakes. -
Goal Setting
$19.99After you complete this course, you will be able to: Identify what is important to you in your life, Use goal setting activities and appropriate language to articulate what you want in your life, Explain what your dreams and goals are for both the short and long term, Use motivating techniques to help you reach your goals, Understand how to deal with setbacks.
